FAQs

Do I need an account to order?
No, you can checkout as a guest. Creating an account makes shopping easier:

  • Faster checkout for future purchases

  • Track order status and history anytime

  • Early access to new arrivals, exclusive offers, and promotions

Forgot your password?
No problem! Click “Lost password?” on the login page and follow the instructions to reset it in minutes.

Entered the wrong email?
Contact our customer service immediately to update your email.
Note: We cannot edit contact details for existing orders. Please double-check shipping info before checkout.

Do you support multiple currencies?
All transactions are in US Dollars (USD). If your card uses a different currency, the exchange rate applied is set by your card issuer on the day of processing.

Payment methods accepted:
We accept Visa, Mastercard, AMEX, and PayPal.
We do not accept checks, bank transfers, or cash on delivery.

Is my order secure?
Yes. Our checkout uses SSL encryption to keep your payment information safe. Credit card details are never stored on our servers.

Can I change or cancel my order?
Contact us immediately for changes.

  • Orders cannot be modified or canceled once processed or shipped.

  • A $0.50 processing fee applies for cancellations before shipping.

Shipping address guidelines:

  • Enter your full address using English characters only.

  • Replace special characters (e.g., “ç” → “c”) to avoid delivery issues.

Can I change the shipping address after placing an order?
No. Once processed or shipped, addresses cannot be changed. We recommend using your home address for smoother delivery.

Order processing & delivery:

  • Orders are processed Monday–Friday (excluding holidays) within 2–3 business days.

  • Delivery time depends on your chosen shipping method.

  • Tracking info is emailed within 24 hours after dispatch.

How do I track my order?
You will receive a tracking number via email. Updates typically appear within 24 hours.

Discount codes:
Only one promo code can be applied per order unless stated otherwise.

Missing items:
If something is missing, contact us immediately. We’ll resolve it as quickly as possible.

Customs & taxes:
Prices are tax-free. Duties or taxes may apply depending on your country and are the buyer’s responsibility.

Returns & exchanges:

  • Contact us within 90 days of receiving your order. Provide your order number and reason.

  • Items must be unused and in original packaging.

  • Damaged or incorrect items: send photos with your order number; we’ll provide a replacement or refund.

Return processing time:
Up to 14 business days after we receive your return. You’ll be notified when it’s completed.

Refunds:
Issued to your original payment method within 7–10 business days after processing. Timing may vary depending on your bank or card provider.