Returns & Refund Policy

📧 Customer Service: cs@braveagles.com

At Braveagles, your satisfaction is our top priority. If you experience any issues with your order, please contact us and our team will assist you promptly.

Return Policy

Not Happy with Your Order?

  • You may return products within 90 days of receipt.

  • Items must be unused, in original condition, and in original packaging.

  • A receipt or proof of purchase is required.

  • Contact customer service to confirm the correct return address:

Return Address:
2221 E. Remington Ave,
Ontario, CA, 91762

Shipping Fees for Returns:

  • If the return is due to customer preference (e.g., wrong color, size, or changed mind), the customer is responsible for return shipping costs.

  • If the return is due to Braveagles (damaged, defective, or incorrect item), we cover return shipping.

  • Shipping costs are non-refundable.

Damaged or Defective Items

  • If your product is defective or damaged, email cs@braveagles.com with photos showing the damaged area and the item tag.

  • We will send a replacement once the issue is verified.

  • You do not need to return the defective item.

Order Cancellation

Before Shipment:

  • Orders can be canceled before processing or shipment for a full refund.

After Shipment:

  • If the order is already in transit, you can refuse delivery.

  • Refunds will be issued minus shipping costs once the item begins its return journey.

Warranty

Covers manufacturing defects only. Does not cover:

  • Accidental damage

  • Improper care

  • Normal wear and tear

  • Sun damage to colors/materials

  • After-market modifications

  • Water damage

Refund Policy

You may request a refund if:

  • The product is non-functional, defective, or damaged.

  • The product was not received within 90 business days (South America orders only).

Refund Process:

  • Refunds are credited to the original payment method.

  • Credit/debit card refunds may take 7–10 business days to process.

  • If the refund is delayed, check your bank/PayPal account or contact your bank.

  • Still no refund? Contact us at cs@braveagles.com

Notes

  • Customers are responsible for return shipping if the product is not defective.

  • Braveagles covers return shipping for defective, damaged, missing, or incorrect items.

  • No relisting fees are charged.